The Leadership Puzzle has been delivered by Adorna Carroll for over 20 years to associations all over North America.   

One course is the legal responsibilities, and it has helped volunteers elevate the understanding of their BOD responsibilities, how to partner with staff, understand why bylaws and governing documents are important, know how to get things done, reduce micromanagement, stay in their lane, avoid conflicts of interest, and understand issues of harassment.

The other course is on Meeting Management and members helps with understanding open versus closed meetings, the basics of Robert’s Rules, understanding agendas, action items, the need for sterile minutes and the protocols for virtual meetings.

Our team of highly credentialed trainers with proven leadership experience will deliver these exceptional courses in a specific virtual format for your local board at a greatly reduced price.  

Say goodbye to boring sales meetings! In the rapidly evolving real estate market, cutting-edge technology like AI is key to maintaining a competitive edge. Discover how you can leverage ChatGPT and other AI tools to craft personalized agendas, generate insightful discussion prompts, and derive actionable data-driven insights that bring value to affiliated agents in your sales meetings AND can help you recruit and retain.

AI brings a variety of gifts and new tools, but it comes with some risk. In this one-hour session, you will be introduced to the unique challenges and opportunities that AI brings to the real estate industry. The session will delve into the strategic application of AI, associated risks, and the framework to manage these risks effectively. You’ll be equipped with practical knowledge and strategies to take a forward-thinking approach to AI in real estate.

Duration:  2 Hours 

Brokers have a unique opportunity to engage the consumer on a level that has not been possible before, but this online engagement with its broad audience presents unique exposer to liability as well. This course takes Brokers and agents through an overview of today’s tools and how to safely use them to engage and gain a personal connection with potential consumers. We’ll review policies and practices that will help Managers reduce their risk while remaining innovative.

Duration 2 Hours

Tons of resources are dedicated to training and development of agents – what if we could create engaging tools once and make them available for future reference?  Creating videos, recording your training sessions, doing live training with remote agents, using collaborative websites to handle company projects and duplicating your staff efforts is essential to success.  This session explores a variety of free tools to strengthen your development, management and education efforts.  All managers, trainers and division directors will benefit from this session!

It can be an incredibly stressful event filled with the unknown when ethics complaints are filed. The REALTOR® Professional Standards process allows a respondent in the complaint process to be represented by a fellow REALTOR® or an attorney, but where do you get started? This webinar recording the Professional Standards process, resources available to a REALTOR®-Counsel, and techniques that will assist the respondent in getting the best possible representation in a hearing.

The emergence of a socially connected, digital REALTORS® has created both opportunities and obstacles in the learning process. Our Learners want to connect with us in a more meaningful way and desire to be engaged, even after the formal training opportunity is over.  This new focus can be challenging for many instructors.  This session will explore ways to engage our learners before & after the program and to be more socially relevant.  The wide range of easy-to-use (and mostly free) technologies are a must-have for your instructor-toolbox!

1 Hour – No CE

The Real Estate World is evolving rapidly and being at the cutting edge is more and more challenging.  The genesis of future development and innovation will be held in collaborative growth.  This session will explore the emerging technology tools and techniques to create successful Mastermind Collaboration groups for Agents and Brokers.  Agents who wish to create teams, networking groups or Brainshare groups will benefit as will Brokers who wish to develop agent groups to encourage recruitment and retention.

1 Hour – No CE

Both opportunity and challenges spring up when real estate firms have multiple generations in their brokerages. This learning opportunity is designed for current and emerging leaders in the real estate industry and addresses who to recruit and manage the varied generations. Learners will understand the best practices and benefits of merging these groups into a solid team.

1 Hour | No CE

As the real estate industry has become more complex and demanded a broader range of skills from real estate agents, many have begun growing real estate teams to best serve their clients. Those teams help the firm grow and solve a lot of risk management issues, but teams also create some new complexities for the Broker. This program assists brokers with understanding the place of a real estate team in the firm, the Virginia regulations that govern the formation and running of those teams as well as best practices to reduce liability in the firm.

Every day real estate agents engage the digital world and with every engagement, there is an opportunity for the agent’s likeness to be duplicated for nefarious intentions, financial data can be harvested from emails, and clients can be falsely directed to wire funds to the accounts of evildoers.  The public life of real estate agents and the confidential information that they have access to creates a very real risk to both the agent and their clients.  This learning opportunity is designed to illustrate what risks exist to agents, what practical actions they can take to defend themselves, and the practices that keep everyone safe.

Change isn’t coming—it’s here. With the NAR Settlement reshaping how real estate professionals approach buyer representation, brokers and team leaders must be prepared to lead their agents through this shift with confidence and clarity.

This webinar is designed for broker-owners, managers, and team leaders who are ready to embrace change, set the standard, and equip their agents with the tools needed to thrive in this new environment. Learn how to create resources, scripts, and systems that empower agents to secure signed buyer agency agreements while delivering exceptional value and service.

What You’ll Learn:

• Lead Through Transition – Help agents adapt to the evolving marketplace with confidence.

• Build Resources for Success – Develop customizable templates, scripts, and coaching tools that simplify the process of securing buyer agreements.

• Teach Value-Driven Conversations – Train agents to clearly communicate the benefits of exclusive representation and overcome objections with ease.

• Support Agents with Systems – Implement workflows and accountability tools to track and improve performance.